Hairhouse
POS rollout across a franchise network with custom retail extensions and unified commerce across 140+ locations.
- Retail
- D2C
- Health and Beauty
- Franchise
The Challenge
Hairhouse is one of Australia's leading hair and beauty franchise networks, with 100+ locations across the country. Despite strong brand recognition, the network's retail operations relied on a fragmented technology stack — services, product sales and customer loyalty all running through separate systems, with manual processes creating friction for staff at every turn. They needed a unified solution that could handle the complexity of franchise operations, scale across the network, and go live without disrupting trading.
Programs
- Store Rollout
- Commerce Audit
- Experience Elevation
Platforms
- Shopify Plus
- Shopify POS
- Constructor
- Klaviyo
- BazaarVoice
- NetSuite
- Tapcart
- Brauz
Outcomes
Sales through Shopify POS at Bondi Junction (first 6 months)
“What a whirlwind! Our spectacular new Bondi Junction store opened this week, offering us the opportunity to showcase some amazing new technology to our staff and customers. What a tight timeframe for an amazing result — heartfelt thanks to the DotCollective team!”
Scott Murray
Head of Technology, Hairhouse
